Health Care Management (2024)

During the course 'Patient Centred Care Delivery' (PCCD) students will be taught the most important theories, recent systematic reviews and empirical findings regarding PCCD. During the last decade more and more attention has been given to PCCD; organisations aim to deliver care that is patient centred in order to improve patient outcomes. Evidence indeed has shown that PCCD results in improved health, health behaviour, and quality of life of patients as well as their family/caregivers. Still, evidence is inconclusive and organisations and professionals are generally unknowledgeable and struggle on how to improve PCCD and support interaction between professionals and patients in such a way that it stimulates co-care delivery between them (week 1).

The aim is to enhance students’ quantitative and qualitative research skills, which can later be applied in subsequent courses and in writing the master thesis.

Employees are of crucial importance for the delivery of health care and the performance of health care organisations. Therefore, the management of health care organisations involves managing people. This course aims to provide insights in the behaviour of individuals and groups in organisations and the effects on performance and health care delivery. The first part of the course focusses on the management of employees using insights from Human Resource Management and leadership theories. Further, dilemmas and tensions related to leadership, performance management, teamwork, patient-centeredness, professionals, and well-being within healthcare organizations will be discussed.

Quality and safety of care are very much on the agenda of health care governance throughout the world. In this course we actively engage students to explore the theoretical backgrounds to, as well as the major themes of, quality and safety governance. In general, the course takes the position that quality and safety in health care needs continuous work. We emphasize the need for both ‘top-down’ and ‘bottom-up’ approaches to quality and safety, and place particular stress on theories of the 'middle' - the level where the work of management and leadership usually resides. The course explores six challenges that come from this 'mangle of the middle'. These challenges are said to face each quality and safety improvement effort, and can be structural, political, cultural, technological, emotional and educational.

In this course, we focus on the development of health service operations management as a field of research, its relevance to develop and improve health services and on the basic concepts of health service operations management. Additionally, students develop their ability to address financial issues and explore financial implications of decisions regarding operations management.

This course aims to provide HCM students with theoretical lenses as well as practical knowledge to the understanding and dealing with governance and strategy issues in healthcare organizations.

Track 1: Digital Transformation

In this track, we focus on the increasing role data & technology play in health services and what this means for management. The two elective courses in this track are:

1. Digital Transformation: Drivers & Dilemmas
2. Embedding Digital Healthcare Technologies Responsibly

Track 2: Value Based Health Care

In this track, we focus on maximizing the value of care for patients and reducing the cost of healthcare. The two elective courses in this track are:

1. Value-Based Services
2. HealthcareProcurement &ValueChainManagement

Track 3: Sustainable Health Care

In this track, we focus on the impact of climate change on health and healthcare, and on reducing the environmental impact of healthcare organizations. The two elective courses in this track are:

1. Sustainable Care Systems
2. SustainableHealthcareOrganizations

Track 4: Personal Leadership

This is a more open track, in which you can pursue your personal development and ambitions. Students choose two options existing of a total of 10 ECTS from the list below(or one option in case of Exchange):

• Healthcare Ethics elective course
• Internship
• International exchange (i.e. follow relevant courses abroad, requires approval by the Examination Board)
• One external elective course at another faculty/university (needs to be in line with HCM and requires approval by the Examination Board)
• One elective course from one of the other three tracks
  

In order to complete the Master of Health Care Management, students are required to write a scientific Master thesis on a topic that is related to one of the subjects covered in the HCM Master. Students write their Master thesis under supervision of a member of the HCM staff. Each supervisor has between 4-6 students that conduct research on a specific theme related to the learning goals of the master HCM. Students may enroll in one of the thesis groups before starting their thesis trajectory. During block 4 through 6, group meetings will be organized -both supervised and unsupervised- during which progress as well as bottlenecks in the thesis process will be discussed.